We want you to be satisfied with your purchases. If that’s not the case, we’ll gladly accept merchandise for return or exchange, provided it:
• Is in new condition
• Hasn’t been washed, worn, or altered
• Is accompanied by the original invoice
• Is returned according to the schedule below:
(a) If it is returned for exchange within 3 days of delivery for purchases within Dar es Salaam.
(b) If it is returned for exchange within 7 days of delivery for deliveries outside Dar es Salaam.
ALLOW UP TO 7 DAYS TO PROCESS YOUR RETURN OR EXCHANGE
It could take up to 7 weeks for us to receive and process your return or exchange. We will credit your original form of payment unless otherwise specified.
Refund method for returns:
All refunds shall be sent via mobile money.
FLAT RATE RETURN OR EXCHANGE SHIPPING
If you delivery the items to our warehouse, you won’t pay for delivery, if we pickup the item from your address we shall you charge you a flat delivery fee of 5,000 Tsh.
MAKING A RETURN
Please send returns to
Chui Online Shopping, Mikocheni Dar es Salaam, Block 205, Mob 0745 652 666