We want you to be satisfied with your purchases. If that’s not the case, we’ll gladly accept merchandise for return or exchange, provided it:
• Is in new condition
• Hasn’t been washed, worn, or altered
• Is accompanied by the original invoice
• Is returned according to the schedule below:
(a) If it is returned for exchange within 3 days of delivery for purchases within Dar es Salaam.
(b) If it is returned for exchange within 7 days of delivery for deliveries outside Dar es Salaam.
ALLOW UP TO 7 DAYS TO PROCESS YOUR RETURN OR EXCHANGE
It could take up to 7 weeks for us to receive and process your return or exchange. We will credit your original form of payment unless otherwise specified.
Refund method for returns:
All refunds shall be sent via mobile money.
FLAT RATE RETURN OR EXCHANGE SHIPPING
Shipping Fee:
If you delivery the items to our warehouse, you won’t pay for delivery, if we pickup the item from your address we shall you charge you a flat delivery fee of 5,000 Tsh.
MAKING A RETURN
Please send returns to
Chui Online Shopping, Mikocheni Dar es Salaam, Block 205, Mob 0745 652 666